Returns, Refunds & Exchanges
What qualifies for a replacement or refund, and how to get help with an order.
Made to order
Every item is printed for your order. We don't accept returns or exchanges for a change of mind, preference, wrong size, or wrong color when the item matches what was ordered. Please review the product details and size chart before checkout.
What we’ll make right
Contact us within 30 days of delivery if an item is misprinted, materially defective, damaged on arrival, or different from the product, size, or color in your order confirmation. Once approved, we'll provide an appropriate replacement or refund at no additional product cost.
Submit a claim
Email support@witchintees.com with:
- Your order number and the email address used at checkout
- A description of the problem and each affected item
- Clear photos of the full item, the issue, and the size label when relevant
Keep the item and packaging until we confirm whether a return is needed. Please don't mail anything back without written instructions.
Delivery and order changes
Report a package that hasn't arrived within 30 days after the carrier's estimated delivery date. We'll review the tracking and delivery address before determining the appropriate replacement or refund.
Contact us immediately about an incorrect address or cancellation. Made-to-order production can begin quickly, so changes and cancellations aren't guaranteed after an order is submitted.
This policy does not limit any consumer right or remedy that cannot be waived under applicable law.